Frequently Asked Questions

The insurance company has referred me to “XYZ Body Shop”. I’d really like to bring my vehicle to Stuart’s Paint & Body. What do I do now?

You have the right, by law, to chose who repairs your vehicle. Even if the insurance company recommends a different facility, YOU, the owner, have the final say so.

How long will it take to repair my vehicle?

A general rule of thumb is one week per $1000 in damage. However, every vehicle is different and our Service Writers can give you a better idea once the repair process is und

Do you have a warranty on your work?

Our warranty is for three years on labor and paint.

What distinguishes you from all other body shops?

Our quality results speak for themselves. We have a very experienced staff. We use premium parts and paints. And, we employ superior techniques to achieve the superior results we know our clients expect.

Do you perform mechanical work?

The mechanical work we do is to repair mechanical damage that is a direct result of the collisio

Will you check or test other parts of the vehicle that don’t look damaged?

We follow the guidelines that are provided by the insurance companies and estimates. We are as thorough as possible in the analysis of your vehicle.

Will you do other repairs while my vehicle is there that are not related to the collision damage?

Yes, we can do other repairs unrelated to the collision damage. Consult your Service Writer to make necessary arrangements.

What could extend the amount of time that my vehicle is in the shop?

There are several things that could happen that could extend the repair process. These things include:

  1. A delay on the part of the insurance company appraiser submitting an estimate and approval to start repair,
  2. Parts being unavailable (back ordered) from the manufacturer,
  3. Detection of extended damage that requires filing a supplement with the insurance company and, finally,
  4. Mechanical issues that occur and must be repaired. There may be other reasons but your Service Writer will keep you informed.

Have you ever done work on a vehicle that has been entered into car shows?

Yes. We refer to these vehicles as “Show Cars” and are proud to say they are consistent winners in that circuit.

Will you do an estimate of damage on my vehicle?

Yes, we do estimates. However, we are required to repair your vehicle according to the estimate done by the insurance company. So, it is recommended that you get the insurance company to do an estimate prior to contacting us to do your repair. Ultimately, this saves time and money.

When can I bring my vehicle in to be repaired?

In order to maximize the attention to your vehicle, an appointment is made especially for you. Contact our office to make an appointment.

How do I make arrangements for a rental vehicle?

You can do this with the rental company of your choice. We will assist you with arranging for pick up and drop off of you rental through a local office of the rental company of your choice.

Where do I go to get an estimate from the insurance company?

You need to contact your Agent or Claim Representative. They will provide clear instructions for you and suggest a location and time that is convenient for you.

How long should I wait to wax my vehicle?

You need to allow the new paint to cure completely before applying any type of wax or protectant.We recommend at least thirty days.

How much will it cost to do a complete paint job?

Our complete paint jobs start at $5000 and go up depending upon the condition, color and type of vehicle. It is a labor-intensive process that removes the original paint and primer, restores imperfections in the body and applies new primer, paint and clear coat.

Do you use non-factory parts rather than parts manufactured by the factory?

No we do not unless it is otherwise outlined in the insurance estimate.

Do you ever work on race cars, motorcycles, go-karts, etc.?

Yes, we do. Consult a Service Writer for an estimate and further details.

My vehicle is a special color. Will the paint match perfectly?

Yes, it will match perfectly no matter what the color of your vehicle. We use advanced, state of the art, computerized paint matching equipment. That is our specialty.

How many coats of paint do you put on?

We apply as many coats of primer, paint and clearcoat as it requires to restore a like new finish.

My vehicle is blue and I want it red. Will you repaint it?

Generally speaking, we do not do what is referred to in the industry as a “color change paint job”. That is to say we do not apply a different color of paint over the existing color on the vehicle.

As a hobby, I am working on a vehicle in my garage at home. I need a few parts painted. Do you do that?

Yes, by all means. Consult a Service Writer for an estimate and an appointment.

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